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Exam Refund and Reschedule Policy
Last updated: September 2022
LEARN MOREThe RCR’s exam hub enables candidates to book their exams up to one year in advance and to manage those bookings online. This includes the ability to cancel or reschedule an exam up until the published booking closing date. Changes after the booking closing date must be made by contacting the Exams Team.
Using the RCR exam hub
- Candidates will need a debit or credit card to book an exam.
- Payment must be taken at the time of booking to secure a place on an exam.
- On completing the booking, the candidate will receive confirmation on screen as well as a confirmation email.
- Bookings, up until the booking closing date, can only be made online using the Exam Hub. The RCR Exams Team is unable to take new bookings over email or phone.
- Candidates can reschedule to another available sitting by logging into the Exam Hub. A rescheduling fee of £48 (inc VAT) will apply in all circumstances.
- If a suitable sitting is not available, candidates will need to cancel their booking. The exams team will not be able to reschedule a booking on behalf of a candidate.
- A candidate can only reschedule the same exam three times. After three times, the candidate will need to cancel instead.
- Candidates can only reschedule to a different venue or sitting in the same country. (The four nations in the United Kingdom act as one country for this purpose. Candidates can, therefore, reschedule to any of the four UK countries.)
- Candidates can cancel their exam booking, and request a refund, by logging onto the Exam Hub.
- A full refund can be claimed if requested within seven days of booking an exam (so long as this is before the booking closing date).
- A 90% refund is available after seven days and up until the booking closing date for an exam sitting.
- Candidates who want to change their booking to a different country will need to cancel the booking to claim a refund and then rebook. This is due to variations in price.
- If a candidate finds that they need to reschedule an exam after the booking closing date, they should contact the Exams Team at exams@rcr.ac.uk either before, or up to 10 days after, the exam.
- A rescheduling fee of £48 (inc VAT) will be charged in all circumstances.
- Rescheduling after the booking closing date can be offered for valid reasons including illness, involvement in an accident, bereavement of a close family member. Candidates are asked to provide supporting documentation in all cases. This can include a GP/hospital letter, or support from a training supervisor or senior colleague.
- Requests for other reasons will also be considered on their own merit; supporting evidence is required in all cases.
- Candidates can only reschedule to a later sitting at the originally booked venue. In the event that there are no available places at a later sitting, a 75% refund of the exam fee will be given.
- If a candidate finds that they need to cancel an exam after the booking closing date, they should contact the Exams Team at exams@rcr.ac.uk either before, or up to 10 days after, the exam.
- Refunds for cancellation after the booking closing date can be offered for valid reasons including illness, involvement in an accident, bereavement of a close family member. 75% of the exam fee will be refunded after provision of supporting documentation. Candidates are asked to provide supporting documentation in all cases. This can include a GP/hospital letter, or support from a training supervisor or senior colleague.
- Requests for other reasons will also be considered on their own merit; supporting evidence is required in all cases.
The RCR does not provide refunds for travel or accommodation costs in any circumstance. In the event that a candidate is unable to get an appropriate visa for travel, the RCR will be unable to offer a refund or reschedule the booking.
The RCR’s decision regarding rescheduling and cancelation of exams, and associated refunds, is final.
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